This page is for customers who have purchased an ITISON voucher

Instructions as follows:

  1. Customers should check availability via our website to make sure the required dates are available – (link opens in a new window)
  2. Complete the form below
  3. You will receive a booking confirmation email with details of your stay, and a request to pay any additional supplements as per the terms of your purchase with ITISON
  4. 2 weeks prior to your stay you will need to pay a refundable damage deposit – this will be requested via email.


    If you require assistance please email or call 01567 548 448

    Terms & conditions

    The Guest must be over 18 years of age at the time of booking.

    Cleaning: The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise a cleaning charge will be levied. Guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted).

    Number of People using Holiday Accommodation: The owners permit the Guest and members of the Guest’s party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional guests during booking and, if this changes, must inform the Owner before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property unless by prior written agreement with the Owner. Extra charges may be applicable if the number of guests differs from the number on the booking.

    Arrival/Departure: The properties (unless otherwise stated in the property details) are available for occupation from 4.00 pm on the first day of the holiday and must be vacated by 10.00 am on the last day.

    Cancellation or Changes by the Guest: Once the holiday is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related) then no refund  will be due, and within 7 days of the holiday no refund of the full balance is due. A holiday cancellation protection plan should be taken out to cover forced cancellations.

    Cancellations must be notified in writing (including by email) to the Owner immediately. The Owner will endeavour to re-let the property and if successful may at their discretion allow the guest to transfer to alternate dates and/or accommodation for a £20 administration fee plus any other expenses incurred in re-letting. The expenses incurred in re-letting will be at the discretion of the Owner.

    Once a booking has been accepted by the Owner, it can only be changed to another property by treating the original booking as a cancellation. Holiday dates may be changed providing the property is available for the new dates and the owner is agreeable to the change. A £20 re-booking charge will be payable.

    We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.

    Pets: The Guest may only bring such pets as are booked in by the guest at the time of booking. A charge will be made per pet. Not all properties accept pets; if property details on the website stipulate no pets then this is binding within these Terms & Conditions. Pets must be well-behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. If damage or extra cleaning is caused by pets the guest may be billed for that charge. ‘No Pets’ in a description may not guarantee that pets have never occupied the property.

    Dogs must be on a lead at all times when in and around communal grounds of the property and car park.  Dogs must not be allowed to cause damage or foul within the courtyard and any communal grounds of the property and carpark. In accepting these terms, Guests are expected to be responsible dog owners at all times, particularly in relation to local wildlife.

    Guest Responsibility: The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Guest at all times.

    Guests should put all furniture etc. back to where it was at the beginning of the rental period.

    Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items.

    Guests must respectfully use the communal bin facility, located within closed fencing, at the bottom of the carpark. When using the communal bin, the gate must be closed at all times.  Items of household refuse, rubbish bags or bagged animal waste should not be left at the door of the property, or within the communal area at any time.

    Damage, Loss, Theft: Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs.

    Nuisance: Guests should not cause nuisance or annoyance to occupants of any nearby property. Respect and consideration of other guests should be exercised at all times, and by 11pm any outdoor activity, within the communal areas, should be taken indoors and should not emit noise pollution.

    If, in the opinion of the Owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the Owner as discharged and the Owner may repossess the property immediately. The Guest will remain liable for the whole cost of rental and no refund shall be due.

    Access: Guests must allow reasonable access to the property by the Owner for maintenance given reasonable notice.  Guests must allow the owner, or authorised representative of the owner, immediate access to the property to inspect or investigate (upon reasonable suspicion) any violation of these terms and conditions.

    Security Deposit: The Owner reserves the right to charge the Guest a security deposit payable to the Owners account at time of booking which will be returned within 48 hours after departure should no damage, unauthorised removal of items or misuse of the property be recorded. Should damages occur the security deposit will be retained.

    Wildlife: The properties are in a beautiful rural area of The Loch Lomond and Trossachs National Park; please therefore expect to meet some wildlife within, or nearby, the grounds of the property (including deer). The Owners expect Guests to be aware, and in compliance, of the Scottish Wildlife and Countryside Act, and take no responsibility of unlawful behaviour from any Guest or party member.

    The Owners expect the Guest to treat the wildlife and environment with respect.

    Environmental Care and Sustainability: Guests are kindly asked to support environmental care by minimising waste of valuable resources. Used towels should be place in the bath before checking out of the property, and where possible, any use of the washing machine or dishwasher throughout the booking period should be done on economy programmes.  Please consider waste of electricity, water and heating.

    Complaints: The Owner inspects the standard of facilities in all properties on a regular basis.

    The Owner cannot be held responsible for any perceived inadequacies in any of the properties. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.

    Disputes: Any dispute arising out of the booking will be between the guest and the owner. No complaints can be considered unless notified during the guest’s stay in the property. It is the duty of Guests to minimize any loss to them and therefore it is their responsibility to inform the Owner at the earliest possible opportunity of any problem.

    Complaints received after departure cannot be accepted as the Owner thereby has no opportunity to resolve the complaint at the time.

    Liability: The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.

    No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy.

    The maximum liability accepted by the Owner will be the total cost of the holiday as paid by the Guest. No other expenses such as travelling costs or alternative accommodation will be accepted.

    Cancellation by Owners: The Owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). The Owner shall be under no other liability if such cancellation occurs. Note: in the unlikely event of a cancellation the Owner will make every possible effort to secure alternative accommodation if required.

    No Smoking: The Owners have a strict No Smoking policy within the properties and a charge of £300 will be levied against the Guest should evidence of smoking within the properties

    Force Majeure: The Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.

    Waiver: The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

    Miscellaneous: The Guest agrees that the contract with the owner is made at the owner’s premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Owner.